30-Day Return Policy

At SK Ornaments, we stand behind the quality of our jewelry. We offer a 30-day return policy on most items, giving you peace of mind with your purchase.

Return Conditions

Items Eligible for Return

Most items can be returned within 30 days of delivery, provided they meet the following conditions:

• Item is in original, unworn condition
• All original packaging and tags are intact
• No signs of wear, damage, or alteration
• Original receipt or order confirmation
• Return request submitted within 30 days

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized jewelry
• Sale or clearance items (unless defective)
• Items marked as "Final Sale"
• Damaged or altered items
• Items without original packaging
• Gift cards and vouchers

How to Return an Item

Step-by-Step Return Process

1. Contact Us: Email or call us within 30 days of delivery
2. Provide Details: Include order number and reason for return
3. Get Approval: We'll review and approve your return request
4. Package Item: Securely package the item with all original materials
5. Ship Back: Use our prepaid return label or your preferred method
6. Receive Refund: Refund processed within 5-7 business days

Return Shipping

We provide free return shipping for eligible items. For non-eligible returns, customers are responsible for return shipping costs.

Refund Process

Refund Timeline

Once we receive your returned item, we'll inspect it and process your refund according to the following timeline:

• Inspection Period: 1-2 business days
• Refund Processing: 3-5 business days
• Bank Processing: 2-7 business days (varies by bank)
• Total Timeline: 5-14 business days

Refund Methods

Refunds are processed to the original payment method used for the purchase:

• Credit/Debit Cards: Refunded to original card
• UPI Payments: Refunded to UPI ID
• Net Banking: Refunded to bank account
• Digital Wallets: Refunded to wallet account

Exchange Policy

Size Exchanges

We offer free size exchanges for rings and bracelets within 30 days of delivery:

• Free size exchange for rings (up to 2 sizes)
• Free size exchange for bracelets
• Exchanges subject to availability
• Processing time: 3-5 business days

Style Exchanges

You can exchange your item for a different style within 30 days:

• Exchange for items of equal or greater value
• Pay difference for upgrades
• Refund difference for downgrades
• Subject to item availability

Defective Items

Manufacturing Defects

If you receive a defective item, we'll replace it or provide a full refund:

• Free replacement for defective items
• Full refund option available
• Priority processing for defects
• Free return shipping
• Extended warranty on replacements

What Constitutes a Defect

Manufacturing defects include:

• Loose or missing stones
• Broken clasps or chains
• Discoloration or tarnishing
• Structural damage
• Quality issues not caused by wear

Return Restrictions

Restocking Fee

A 10% restocking fee may apply to returns of high-value items (over ₹50,000) that are returned without a valid reason or in non-original condition.